The Mobile IV Wellness Membership includes any mobile IV valued up to $250 and any add-on valued up to $35, with a few exceptions.

The following are not included in the membership:

• Hydration Essential: Although it's valued under $250, it is intentionally excluded. This allows clients to purchase additional hydration between membership visits without using one of their monthly membership IVs on a lower priced IV.

• Signature IVs: These exceed the $250 membership value and are not eligible.

• NAD+: NAD+ is always excluded from the membership and all promotional offers.

• Intro Offer: The Intro Offer is significantly less expensive and thus it just doesn't make sense to have it apply to the mobile membership. 

No. Mobile Memberships are individual memberships and cannot be shared between family members or other clients.

Unfortunately, Mindbody does not provide a practical way to share membership pre-paids between different client accounts.

At this time, no. Membership IVs cannot be upgraded, and clients cannot pay the difference to receive an IV valued over $250.

If a client would like a Signature IV or another IV that exceeds the membership value, it must be purchased separately.

The membership is tied to the individual client account, thus anyone can pay for the service. 

A spouse or third party can pay for it — that's fine as long as the card holder signs the contract. 

What matters is that the membership lives on the correct client account in Mindbody and is used only by that client. 

The membership is non-shareable.

The membership is billed on the same day each month that the client originally enrolled.

For example, if a client enrolls on the 12th, their membership will automatically bill on the 12th of every month moving forward.

During the early morning hours on the billing date, Mindbody automatically attempts to charge the credit card on file. Once the payment is successfully processed, the client's monthly Mobile IV and add-on are automatically added to their account as pre-paids and are available to use.

If the payment is unsuccessful, the pre-paids will not be added to the client's account. The failed payment triggers our internal follow-up process so we can contact the client and collect payment. Once payment is received, the membership benefits will be added to the client's account.

But again, using our example, it was billed on the 12th, started on the 12th, and bills on the 12th of every month. That IV will be available for use starting on the 12th (assuming payment cleared).

It is NOT possible. The system doesn't allow upgrading

Unfortunately, no. Membership billing dates cannot be processed early.

For example, if a client's membership bills on the 12th but they schedule an appointment on the 10th or 11th, we cannot manually charge the membership early to make those benefits available.

The membership billing process is automated through Mindbody and runs on the client's scheduled billing date. Once the payment is successfully processed, the monthly Mobile IV and add-on are automatically added to the client's account and become available to use.

If a client receives services before their scheduled billing date, those services must be paid for separately.

AND BEFORE YOU ASK....no we cannot wait to process your IV service until your membership bills.

After the initial 3-month minimum commitment, clients may request changes to their Mobile Membership.

To make any changes, the client must contact Premium IV Therapy by:

• Phone: 623-323-4025

• Email: membership@premiumivtherapy.com

This contact information is also provided on the client's receipt and membership agreement.

Once we receive the request, we'll text a link to the client Membership Change Form. The requested changes are processed after the completed form has been returned. A signed form is required for all membership changes.

All changes need to be made a MINIMUM of 7 days prior to the next billing cycle.

We have the option to suspend the membership or suspend the membership billing (as long as the 3-month minimum commitment has been met.

Reach out to Premium IV Therapy via 623-323-4025 or membership@premiumivtherapy to request a change. As for all changes, We requires changes to happen 7 days prior to the billing cycle.

Yes as long as it's listed as available to use in the account.

No, the software doesn't allow for sharing of memberships through the app.